سياسة الضمان والاسترجاع والإستبدال

"Doctor Led" store features high-quality services and extended guarantees. The store provides a guarantee for more than 6 months on the front car lights, which are specially designed and matched to cars upon request and not generic products. Moreover, the company offers the gold warranty service, which allows customers to return the product if the light is completely weak free of charge within a maximum of 24 hours from receiving the product. "Doctor Led" store return and exchange policy and conditions: Products cannot be returned or exchanged after "48 hours" of receipt absolutely, except in cases of (manufacturing defects, damage without misuse), and if there is any shortage in the order or error by the customer or size mistake, contact must be made within 48 hours of receipt. In case of a shortage, the shipment must be photographed and the store notified within 48 hours of receipt. After that, no compensation can be requested. Any mistake in the order must be reported to the store within "48 hours" before opening and using the product ((check your order and its accuracy before opening the products and within 48 hours so we can correct the mistake, and after the period or opening the product, nothing can be done. Only in the following cases will the store bear the costs of return or exchange (error in product type, error in size by the store), and the store must be notified within 48 hours of receipt and proof provided. Any mistake by the customer in the order, the customer bears the replacement value of "80 Riyals" or the return value of "45 Riyals," and all store policies and conditions must be met. When returning or exchanging the product, it must be in its original condition and packaging (transparent thermal packaging), unused, unopened, and returned to the store fully intact. In case of a manufacturing defect or damage after use, the customer can request a replacement ("replacement only" is available), and the product must be returned with all accessories, the outer packaging intact, and all accessories included (warranty card, any items inside the package). The store has the right to refuse the return if conditions are not met, and the customer bears the return cost and shipping cost for the product back, and anything else is unacceptable. Returns are only made by the store; the customer cannot ship them from any external party. Product replacement or return is strictly not allowed after opening, except in cases of (damage without misuse, manufacturing defects), and proof must be provided to the store. The store's guarantee covers only the following products (Doctor Led LED bulbs, Creamy LED bulbs, Doctor Led Pro LED bulbs, black reflector, dual-color LED, Xenon replacement LED, lens LED), with a guarantee period of up to 200 days depending on the product, including manufacturing defects and damage without misuse (may vary during offers and discounts). The customer must keep the product packaging and all accessories, and the packaging (product box) must be fully intact with all accessories (warranty paper, company paper, additional rules if any). Without these, there is no guarantee on the product, and it cannot be exchanged or returned at all, even if the defect is a manufacturing flaw. No changes to the order are allowed, and it cannot be canceled after its status changes from "under review" or "being prepared," or after 24 hours from the order. The product value will be refunded only, with the original shipping cost deducted from the refund amount. The product must be carefully wrapped in case of return or exchange, and the store bears no responsibility for damages or loss due to the shipping company. The store has the right to refuse exchange or return if the product is damaged. The customer must verify the size before opening or unwrapping the product, as once opened, neither return nor exchange is possible, even if there is a manufacturing defect or size error. After opening, return is strictly not possible; only replacement is allowed, even in cases of manufacturing defects or errors by the store. The store has the right to inspect and examine the product before any action ((for returned or defective products)). If the store contacts the customer to confirm sizes and the customer does not respond, causing the wrong size to be received, the customer bears the replacement cost of "80 Riyals," and all conditions must be met. The store reserves the right to cancel all guarantees for customer requests if there is an attempt to manipulate or harm the store unjustly, and can cancel any guarantee, refund, or exchange rights if such is proven. Funds will be refunded within 7-21 working days according to the customer's bank policy. A return policy will be issued after the store's approval within 7 working days. For Tamara orders, upon cancellation or return, Tamara's fee of 6.99% of the order value plus 1.5 Riyals will be deducted. For Mada, Visa, or Mastercard orders, a 5% fee of the order value plus 1 Riyal will be deducted. Important note: The customer has the right to receive compensation only once during the guarantee period. The guarantee lasts from the date of the first order, and the customer does not receive a new guarantee after receiving compensation. If the product is opened, it cannot be returned under any circumstances, even if there is a manufacturing defect, damage, or size error; only replacement is possible. In case of damage or a manufacturing defect after 48 hours of receipt, the customer has the right to replace the product with a new one free of charge, bearing only the shipping fees (going and returning). Shipping fees are as follows: Redbox: 45 Riyals, Sumsam: 55 Riyals, Aramex: 65 Riyals. These fees are applicable only for products with manufacturing defects or damage without misuse during the guarantee period, and the replacement must be fully handled by the store. If any condition of the store is violated or the product arrives with any shortage or damage—even due to the shipping company—or if the product is found to be intact, the same product will be returned to the customer. If conditions are not met or the customer does not send all required proofs, the customer can return the product within 48 hours of receipt after paying return costs and verifying the conditions above. Returned orders: The customer bears full responsibility for the shipment, which must be carefully packaged, and the store can refuse it if there is any damage. Proof of delivery, especially for Redbox, must be photographed. The customer must deliver the shipment within 48 hours of receiving the shipping slip. The product must be returned in its original condition with all accessories and intact (packaging, papers, etc.), and the store can refuse the shipment if there is any damage or shortage, no matter how minor. For returned requests due to manufacturing defects (as claimed by the customer), they will be inspected, and compensation will be issued if a problem is confirmed. If no problem is found during inspection, the return will be rejected, and the customer bears the return and re-shipping costs. For size errors or similar issues, the return will be inspected to ensure full return, and any damage or shortage will lead to rejection, with the customer bearing the return and re-shipping costs. Inspection duration is 3-7 working days. Delivery takes 5-14 working days. Please review the inspection system below. "Doctor Led" store guarantees: Guarantee starts from the purchase date (varies during offers and discounts). A 200-day guarantee on the product, covering damage (without misuse) and manufacturing defects, must be proven. A guarantee against yellowing of the bulbs, with the process requiring the customer to record videos before installation, after 15 days, and on day 29 after installation; this guarantee lasts 30 days from receipt. If the bulbs yellow, the customer can return them free of charge (must record the date in the videos). Guarantee of actual real numbers: the customer has the right to inspect the product, which must be tested by a specialist device showing (the voltage the device runs on, wattage, lumens). If the numbers differ by more than 30% from those recorded on our website, the customer can return the product free of charge within three days of receipt. Gold Guarantee System: The customer can return the product free of charge if it is "weak only," with the following method: How to benefit from the gold guarantee system: 1. Record a video from inside. 2. Record a video from outside. 3. Record the shape of the light to verify correct installation first. 4. Record the car's bulb to ensure the bulb (lamp) does not suffer from discoloration or dullness. 5. Ensure the packaging and all accessories are intact. 6. If it becomes clear that the problem is with the light, the product will be returned according to the gold system registered with us. 7. The product value will only be refunded after the product is returned. 8. The gold guarantee lasts 24 hours from receipt. If conditions are not met or the customer does not send all required proofs, the customer can return the product within 48 hours of receipt after paying return costs and verifying the above conditions. Frequently asked questions regarding replacement and return: - I received an incorrect order or wrong size, can I return or exchange it? Yes, exchange or return is possible if the mistake was made by the store, and all store conditions and policies are met. - I ordered an extra product or wrong size by mistake, can I return it? Return is not possible; exchange can be requested if all conditions are met and the "80 Riyals" exchange fee is paid. - I bought a product that broke after a while, how do I get compensation? Contact technical support and prove the issue; it must be from a product covered by the guarantee, and the product packaging must be intact with all accessories. - I bought a product that didn’t work on my car due to a problem or weakness or my car’s incompatibility, can I replace or return it? That is not possible. - I bought a product and I don’t like the color or changed my mind, can I return or exchange it? No, only in cases of manufacturing defects or damage without misuse. - I bought a product and opened the transparent packaging but want to return or exchange it, can I? Absolutely not, regardless of the reason. - I bought a LED from you and I didn’t weigh it or I didn’t like it, can I return or exchange it? That is not possible; the light’s weight is not related, only the bulbs and their balancing are. - My car’s system is dual (high and low wattage in one bulb), and the high wattage does not perform as shown in your videos, can I return or replace it? That is not possible; it’s normal for integrated cars not to match separated cars. - How do I know the size before opening the product? The size is written on the product packaging; there’s no need to open it for verification. Compare the size listed with your car (written on the same car bulb) and match it with the size number on the product box. - I bought a LED and my car is Xenon, and I installed it; can I return or replace it? That’s not possible; if the car uses Xenon (encrypted), you must buy the Xenon replacement LED. Other versions are not compatible. - I bought a product and it has a manufacturing defect or broke, but I don’t have the product packaging or it’s damaged or missing contents, can I return or exchange it? That’s not possible; if the packaging (product box) is lost or damaged, or any accessories are missing, the guarantee is void, and neither exchange nor return is allowed for any reason. - I made a mistake in my order and bought a product that doesn’t suit my car or I didn’t read the product description or didn’t see the store policy before ordering, and I bought something incompatible with my car, is the store responsible for my mistake? The store is not responsible for customer errors; the store clearly states all details in the product description and policies, and exchanges or returns are only allowed if all conditions are met. - The store contacted me to specify the size, but I didn’t respond or give the size, and due to this, I received the wrong size; can I return or exchange it? Yes, that can be done after paying the fees, and this issue is the customer’s responsibility, as the store contacted him beforehand. All conditions above must be met. - I bought a product from you, and there is a minor problem with the base or it’s missing a base; can I return or exchange it? Open products cannot be returned; they can be exchanged if the problem is irreparable. If repairable, the store will fix it or explain how or send the new base. Products not covered by guarantee: Only the following products are covered (Doctor Led LED bulbs, Creamy LED bulbs, Doctor Led Pro LED bulbs, black reflector, dual-color LED), and others are not guaranteed. Product inspection system at "Doctor Led" store: The store offers a mandatory product inspection service, aiming to protect the rights of both the store and the customer and ensure transparency and credibility. The store conducts tests with specialized devices, and the system works as follows: - The customer purchases the product and informs us that it has a manufacturing defect or weakness, and confirms that the cause is the product, not the car. - In this case, the store will return the product free of charge and test it with the device, recording a video from opening the returned product and testing it. If a manufacturing defect is confirmed, the store will replace it free of charge. If the product is fully functional and meets store conditions, a report with a testing video will be issued and sent clearly and fully to the customer, who bears the return cost of "45 Riyals" and the shipping cost for the product back (according to the shipping company "the original cost"). No refunds will be made if no defect is found. - The customer purchased a copy of our lighting, such as "Doctor Led Pro" LED, and when trying to operate it on his car, flickering or only one part worked, and the customer confirmed the problem is from the product, not the car. Although we add a declaration for products requiring strong electrical cars, the store reserves the customer’s right to request inspection. The store will return the product free of charge and test it. If the product works fully during testing, it indicates the customer’s car needs reinforcement, and there is no defect in the product. A report with a testing video will be issued, and the customer must pay the return and shipping costs; otherwise, it is unacceptable. This system is conducted with full transparency and credibility, recording a video from opening the returned shipment and testing it in front of the camera without editing or montage (if the video is long, it may be sped up). The purpose of this system is to protect the store from fraud and protect the customer’s rights, compensating him if a defect is confirmed and replacing with a new product. Important note regarding the inspection system: It is strictly not possible to test the product for hours and document it; manufacturing defects appear at startup, not after hours. The store may conduct additional tests but is not obliged to fully document them; only the main test will be documented. The inspection result is final, accepted, and fully documented, and cannot be contested. Returning the product claiming "manufacturing defect" and upon inspection it is found to be intact indicates an issue with your car or installation, not the store, and the return fee of "45 Riyals" plus the shipping fee for returning the product (according to the shipping company) will be borne by the customer. If the return or exchange is rejected due to violation of conditions or the product’s safety (if returned claiming a manufacturing defect), within only 24 hours after the inspection result, the store will dispose of the product. Return fee "45 Riyals" plus shipping costs for returning the product to the customer, ((no fee if manufacturing defects are confirmed)). The product inspection and result issuance take 7-14 working days after receiving the product. Exchanges or returns are rejected directly if there is damage due to misuse, shortage, or damage to the product or accessories, or if damaged by the shipping company. Return and exchange policies during sales and discounts: Products cannot be returned or exchanged after "48 hours" of receipt absolutely, except in cases of (manufacturing defects, damage without misuse). If there is any shortage in the order or error by the customer or size mistake, contact must be made within 48 hours of receipt. In case of shortage, the shipment must be photographed and the store notified within 48 hours of receipt. After that, no compensation can be requested. Any mistake in the order must be reported to the store within "48 hours" before opening and using the product ((check your order and its accuracy before opening the products and within 48 hours so we can correct the mistake, and after the period or opening the product, nothing can be done. The guarantee period is "operational guarantee only" and covers manufacturing defects and damage without misuse. In case of customer error, the customer bears the return cost of "45 Riyals" and the product must be in its original condition and packaging, unopened and unused. In case of customer error, the customer bears the replacement cost of "80 Riyals" and the product must be in its original condition and packaging, unopened and unused. The product package and all accessories (rules, company paper, warranty paper) must be kept; without them, there is no guarantee. The guarantee covers the three best-selling products. The product cannot be replaced or returned after opening except in the following cases: (damage without misuse, manufacturing defects), and proof must be provided to the store. Important note: Purchasing from "Doctor Led" store is considered full acknowledgment and agreement to all store policies and conditions. The store reserves the right to add, remove, or change any condition or guarantee in its policies at any time without consulting the customer. Note: Insulting, belittling, or harming the store on social media will subject you to legal accountability under Saudi Arabia’s cybercrime law. Please do not insult the store. In case of any problem, you can contact customer service or file a complaint through official channels and systems, not through negative comments.